METHODOLOGY ASSESSING QUALITY SERVICE PASSENGERS IN THE SPHERE OF PUBLIC TRANSPORT
Journal: SCIENTIFIC PAPERS COLLECTION OF THE ANGARSK STATE TECHNICAL UNIVERSITY
Volume 2019 № 1
, 2019
Rubrics: CONSTRUCTION AND TRANSPORT
Authors:
Type:
Article
Pages:
from 184
to 187
Status:
Published
Received:
05.12.2019
Accepted:
18.12.2019
Published:
18.12.2019
Subject area:
UDK 51 Математика
GRNTI 06.35 Учетно-экономические науки
GRNTI 06.39 Наука управления экономикой
GRNTI 06.35 Учетно-экономические науки
GRNTI 06.39 Наука управления экономикой
Language:
Russian
Keywords:
public transport, quality of service, passengers, transport system, mobility.
Abstract (English):
Quality of services provided to passengers is synonymous with a wide range of characteristics of the transport system, such as safety, availability, reliability, and adherence to public transport intervals. Currently, the majority of road passenger enterprises need to control the quality of the services provided in order to evaluate and improve them. The article provides an overview of the methodology for assessing the quality and efficiency of public transport. From the passenger’s point of view, the main qualitative characteristics are the coefficients of excessive waiting time and loading of the public transport salon; their calculation is given. In conclusion, the possibilities of public transport organizations are formulated in case of introduction of the methodology.
Quality of services provided to passengers is synonymous with a wide range of characteristics of the transport system, such as safety, availability, reliability, and adherence to public transport intervals. Currently, the majority of road passenger enterprises need to control the quality of the services provided in order to evaluate and improve them. The article provides an overview of the methodology for assessing the quality and efficiency of public transport. From the passenger’s point of view, the main qualitative characteristics are the coefficients of excessive waiting time and loading of the public transport salon; their calculation is given. In conclusion, the possibilities of public transport organizations are formulated in case of introduction of the methodology.
Keywords:
public transport, quality of service, passengers, transport system, mobility.
public transport, quality of service, passengers, transport system, mobility.
