Abstract and keywords
Abstract (English):
The interdisciplinary importance of studying the problem of conflict is emphasized. The historical analysis of the attitude to conflicts is given. The negative and positive functions of conflicts in business communication, the role of ethics in the prevention and resolution of conflicts are examined.

Keywords:
conflict, ethics, professional ethics, business communication
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References

1. Zimmel' G. Konflikt sovremennoy kul'tury. Izbrannoe. T.1.Filosofiya kul'tury / G. Zimmel'. M.: Yurist', 1996.

2. Hasan B.I. Konstruktivnaya psihologiya konflikta. SPb.: Piter, 2003. 3. Kocherina N.I. Etika delovyh otnosheniy i preduprezhdenie konfliktov / N.I. Kocherina // Trud i social'nye otnosheniya. 2010. №10. S. 20-24.

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